Important: If the parcel is broken or looks degraded, please check that the items in the box are not damaged. If they are, do not sign for the delivery, as there will be no refunds if you accept it.
We ship within Brazil and internationally. Shipping cost and delivery time depend on your destination and order weight, and are calculated at checkout once you enter your shipping address.
Dispatching time: orders are dispatched 4-5 working days after being received. For orders placed over the weekend or on public holidays, there will be an additional 1-2 working days delay. A confirmation email along with your tracking number will be sent to you when the order has been dispatched.
Once an order is dispatched, the large majority of the time it is delivered within the estimated delivery window. Occasionally, due to circumstances such as a misrouted parcel, damage in transit, weather conditions, or other issues outside our control, delivery can take longer. To avoid disappointment, please place your order in advance where possible — we are not responsible for delays caused by the circumstances above.
Products that are not listed as out of stock are ready for dispatch. On the rare occasion we run out of a product, we will offer you a replacement or a refund for that item. Our aim is to dispatch all orders as quickly as possible.
The courier may require a signature on delivery. If you will not be available to sign, please provide delivery instructions during checkout.